The Fine Print (Without the Boring Bits)
At Your Helping Hand, we believe strong partnerships are built on clear communication, mutual respect, and a little bit of structure to keep everything running smoothly. The following guidelines are here to make sure our work together is productive, stress-free, and fair for everyone.
Contracts & Cancellations
Notice Period: Clients with monthly service contracts are asked to provide 30 days’ notice prior to cancellation.
Early Cancellation: If less than 30 days’ notice is given, an early cancellation fee will apply. This fee is calculated using either:
- the agreed-upon monthly hours × rate, or
- the average of the previous six months’ usage.
Unresolved Issues: If concerns arise, please bring them forward right away so we can address them quickly. Waiting until the end of the contract will not qualify for a no-fee early cancellation.
Payments & Invoicing
Payment Terms: Invoices are due within 7 days of the issue date, unless otherwise agreed upon in writing.
Late Fees: Overdue invoices will automatically incur a fee of 3% per month or $25 per month (whichever is greater), continuing until payment is received in full.
Return of Materials: All client information, documents, and created items will be returned once the account has been settled in full.
Communication & Meetings
Weekly Check-Ins: Monthly clients are scheduled for a weekly Zoom call to review progress, ask questions, and receive updates.
Between Meetings: For clarity and record-keeping, please send questions or requests by email to [email protected]
Booking Additional Time: If you need assistance outside of your weekly Zoom, please use the booking links provided or send a text first to confirm availability. Because we support multiple clients, we can’t always answer unexpected calls — this way, we can give you our full attention when you need it most.
Meeting Etiquette: Missed meetings without prior notice may not be rescheduled.
Scope & Services
Scope of Work: Services outside of the agreed scope may be billed separately, with client approval.
Access & Tools: Clients are responsible for providing timely access to necessary logins, platforms, and software to allow services to be completed efficiently.
Confidentiality & Trust
Confidentiality: All information, files, and communication shared with Your Helping Hand are treated as strictly confidential and handled with care. We take your privacy and trust seriously.
Scheduling & Availability
Business Hours: Our standard hours of operation are Monday to Friday, 9:00 AM – 5:00 PM (MST). Messages are answered within one business day.
Emergency Requests / After Hours Messaging: Emergency requests or after hours messaging may result in additional charges. If additional charges are required, it will be clearly communicated in advance.
Vacation & Holiday Notice: Any planned absences will be communicated in advance, with arrangements in place to minimize disruption to your business.